FAQ


Frequently Asked Questions

Can I check-in early/check-out late?
We require advance permission for early check-ins and late check-outs due to planning and scheduling of our cleaning and field crews, please contact us for details. Any unauthorized early entries/late departures will be subject to fees, please understand with heightened cleaning policies this is a very sensitive matter for the protection of our guests and staff. Early check-in/late-check out requests may be accommodated in advance for a minimal fee (if available). The fee allows us the ability to block off the night prior/following and add additional cleaners if necessary.
What is your pet policy?
Please make sure to visit our listing details to verify that the home you are interested in offers this option prior to booking. Should this home allow pets, we have a non-refundable pet cleaning fee of $150 per pet. We do not allow cats due to allergies.
What is your maximum occupancy?
The maximum number of guests who may stay overnight in the property is the number agreed upon at the time of the booking. No additional overnight guests are permitted unless agreed upon.
Why do you need my ID, and when and how do I submit it?
Our company’s insurance provider requires that we collect and verify a valid ID as all of our homes have a self-check in/arrival process. We require ID verification to be provided within 48 hours of completing your booking or it may be subject to cancelation. Instructions on how to send will be provided once booking is confirmed and deposit payment has been processed.
How do I gain keyless entry access?
All of our homes have a self-check in process. Keypad/lockbox information is provided approximately 24-48 hours prior to your stay that will have all the information you will need for your stay.
What is your cancellation policy?
Please carefully review our Terms and Conditions prior to making your booking and reach out to us directly if you need further clarification. Any and all pre-payments are non-refundable once collected.
When is my balance due and how do I pay?
Bookings made directly through our site are subject to auto withdrawal of the balance due 30 days prior to arrival taken from the credit card on file. A balance reminder notice is emailed a few days prior to that date. Should you wish to change the payment method, this must be completed prior to the 30-day due date.
What kinds of items do we stock in our homes?
All homes come standard with the following items:
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Toilet paper
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Paper Towels
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All purpose cleaner
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Dishwasher pods
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Laundry pods
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Dish sponges
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Trash bags
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Silverware
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Toaster
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Blender
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Microwave
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Cups/Glassware
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Drip Coffee Machine
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Mixing/Salad Bowls
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Plates
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Cooking Utensils
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Body Wash
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Shampoo
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Dish soap
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Pots & Pants
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Bath towels
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Wash cloths
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Pool towels (if applicable)
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Bed linens - Pillows
* Pack n plays, airbeds, high chairs are upon request and have a charge.
Can I have the address of the home in advance?
Our homes are strictly short term rentals and we are required to protect their location for the safety of any current tenants. Once the booking is confirmed our agents may be able to provide the closest cross streets for planning purposes. Expect to receive your check in details approximately 24-48 hours before your stay.

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